LearnSmith Digital Sdn. Bhd. ("LearnSmith", "we", "us") operates the website at learnsmith.help. This policy explains what personal data we collect, why we collect it, and the choices you have. It is written to comply with the Malaysian Personal Data Protection Act 2010 (PDPA).

1. Data we collect

We collect personal data in two ways:

Data you give us. When you submit our contact form, email us or call us, we receive the details you choose to share — typically your name, email address, phone number, company name and a description of your project.
Data collected automatically. Our hosting infrastructure records standard server logs (IP address, browser type, pages requested, timestamps). If you accept analytics cookies, we also collect anonymised usage statistics as described in our Cookie Policy.

2. Why we use it

We process personal data for the following purposes only:

Responding to enquiries and preparing proposals you have requested;
Performing contracts with clients, including project communication and invoicing;
Maintaining the security and performance of this website;
Meeting legal and accounting obligations under Malaysian law.

We do not sell personal data. We do not send marketing email to people who have not asked for it.

3. Legal basis and consent

By submitting the contact form you consent to us processing the details you provide for the purpose of responding to you. You may withdraw consent at any time by writing to [email protected], after which we will stop processing your data unless a legal obligation requires us to retain it.

4. Sharing and disclosure

Access to personal data inside LearnSmith is limited to team members who need it to do their work. We disclose data to third parties only in these cases:

Service providers who host our infrastructure or email, bound by confidentiality obligations;
Professional advisers (auditors, lawyers) where necessary;
Authorities, where disclosure is required by Malaysian law.

5. Retention

Enquiry data is kept for up to twenty-four months after our last exchange, then deleted. Client project records are retained for seven years to satisfy tax and audit requirements, after which they are securely destroyed.

6. Security

Data is stored on access-controlled systems, transmitted over encrypted connections, and backed up with encryption at rest. No internet system is perfectly secure, but we review our safeguards regularly and restrict access on a need-to-know basis.

7. Your rights

Under the PDPA you may request access to the personal data we hold about you, ask us to correct inaccurate data, or withdraw consent to further processing. Send requests to [email protected] or write to the address below. We respond within twenty-one days.

8. Children

Our services are directed at businesses. We do not knowingly collect personal data from anyone under eighteen. If you believe a minor has submitted data to us, contact us and we will delete it.

9. Changes to this policy

We may update this policy as our services or the law change. The revision date at the top of this page always reflects the current version. Material changes will be flagged on this page for thirty days.

10. Contact

LearnSmith Digital Sdn. Bhd.
Unit 27-03, Q Sentral, 2A Jalan Stesen Sentral 2,
50470 Kuala Lumpur, Malaysia
[email protected] · +60 3-2716 4482

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